Are you leveraging workforce technology that boosts employee experience through user experience?
I work closely with many leaders looking to implement the right technology for their employees. One of our key focus areas at Tambla is getting user experience right. Your workforce likely leverages technology daily while at work, and it is getting these day-to-day experiences right that can boost employee experience.
How do we define employee experience?
Everything an employee encounters during their tenure at a company is known as employee experience. From the interview stage to the last day and beyond, all the factors that contribute to the perception of their workplace is considered part of their employee experience.
An employee experience describes how they feel about their workplace in general. It can be broken down into three main components:
- The overall environment and culture
- The physical aspects of the workplace
- The technology leveraged by the organisation
Ultimately, it is a mix of social, physical and work-related factors that determine how an employee feels about their job. Employee experience is a term derived from an earlier concept called ‘customer experience’. Customer experience comprises a customer’s journey as they buy a particular product. It consists of all the interactions the customer has with the brand or product before they become a buyer.
It can include the first time they visited the brand’s website or talked to a sales representative. From how easy the decision was to buy a certain product to how they felt after buying it; this all comes under the term ‘customer experience’. Understanding this concept can help workforce managers understand how to increase employee engagement and generate better results.
How user experience impacts employee experience
Technology and computer systems are now a vital part of every organisation. There are collaboration tools available that increase employee engagement. Human resource management systems facilitate HR transactions. Intranet can act as a communication channel to share important information.Health apps can encourage employee health and wellbeing. Service management tools make it possible to suggest and execute changes easily. Essentially, user experience can greatly affect the employee experience.
Organisations are increasingly looking to automate their HR processes to increase their efficiency. This is why user experience is so vital. The way employees feel when interfacing with these systems greatly affects their overall job satisfaction.
How self-service improves employee experience
The work climate is ever changing. Especially, due to the recent pandemic, working remotely has become the new normal. In these circumstances, the office and home often becomes one for many employees. That means they may need to tend to personal matters when at work. This is why it’s important for employees to have control over their work life. Self-service can make that happen.
Up to 67% of employees prefer using self-service portals over speaking to a company representative. When employees feel like they can solve their work related issues by themselves, it empowers them and adds to their overall employee experience.
A self-service tool can help employees schedule time off and swap shifts with other colleagues. They can better manage their schedules and make sure that there are no shift gaps. They can plan for annual leave, track time and update information by themselves.
They no longer have to complete large amounts of paperwork or ask people about personal matters. Instead, finding answers can be as easy as a few clicks. This also helps them save time and focus on their work. A good self-service system can make it easier to handle daily tasks.
With self service, accessing data from anywhere anytime also becomes hassle-free. This is an absolute necessity nowadays when working from home is the norm.
What your chosen employee experience platform should include
When choosing any platform, it’s important to keep in mind the employees that will make use of it. Gathering data from users and considering those findings when choosing the platform will help you employ a user-centric approach. Similarly, thinking of what the users want when creating products will help you apply a user-centered design. That will help you create products and choose a platform that better fits their expectations.
When choosing an employee experience platform it’s important to apply a user-centric approach. The employee’s requirements, objectives and feedback need to be the basis of the platform chosen.
What your chosen employee experience platform should include:
- It should facilitate the end users (employees)
- Employee feedback should be incorporated in the choice of platform
- The product team should constantly improve the user experience by understanding the target audience
Many UX designers use a user journey map to visualise how the users interact with the product. By doing so they get a deep understanding of how useful the product is to the end user. Similarly, by adopting a user-centric approach, workforce managers need to first use the chosen platform themselves. By doing that, they will then be able to tell whether it properly fulfils the employee needs.
After choosing an employee platform, you need to observe how the employees are interacting with it. Are they facing any issues? Do they think tasks are easier to do with the right tools? Their consistent feedback is essential because it validates the choice of platform you have decided on.
By choosing the user-centered design approach, you are putting importance on the user’s thoughts. feelings and complaints. When they feel like their voices are heard, they feel valued. If a company chooses an employee system with the sole focus on improving their employees’s work lives, it increases their job satisfaction. This in turn, ameliorates the overall employee experience.
Workforce Management with Tambla
Tambla’s Workforce Management solution can automate manual processes, such as staff rosters, budgets, time sheets, and payroll. Part of expertise lies in finding software for your company that delivers excellent user experience, to boost employee experience.
Visit our Workforce Management page to learn more about our solution and book a demo.