We recognise the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices, and our customers’ needs.
When you visit this website, you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis, and website use information collected on an aggregate basis as you and others browse our website.
Personal information you choose to provide:
When you register for any of our products, services or newsletters, you will provide us information about yourself.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
Similar to other commercial websites, we use a standard technology called “cookies” (see explanation below, “What are Cookies?”) and web server log files to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent on our website, and the websites visited just before and just after our website.
Broadly speaking, we use personal information for the purposes of administering our business activities; providing the products and services you requested; monitoring the use of your service: marketing and promotional efforts; improving our content and service offerings, customising our site’s content, layout, services; and for other lawful purposes. These uses improve our site and enable us to better tailor it to meet your needs.
Furthermore, such information may be shared with others on an aggregated basis. Personally, identifiable information or business information will not be shared with third parties except as required by law.
Occasionally, we may also use the information we collect to notify you about important changes to our website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided in the newsletter.
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.
We do not share, sell, lend or lease any of the information that uniquely identifies a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at the usual address. You can also ask for corrections to be made. Please note that there are some circumstances in which we are not required to give you access to this information. If we decline to give you access to or to correct your personal information, we will explain our reasons unless it would be unreasonable or unlawful to do so.
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms and Conditions or to protect the safety of our users and the public.
We are not responsible for the practices employed by websites linked to or from our website or the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website.
Please note that your information will be stored and processed on our computers in Australia. The laws on holding personal data in Australia may be more or less stringent than the laws of your country of residence or citizenship. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
We take protecting the security of your personal information seriously. We have a response plan that is designed to enable us to contain, assess and respond to suspected data breaches in a timely fashion, and to help mitigate potential harm to affected individuals.
This site allows visitors to unsubscribe so that they will not receive future messages. After unsubscribing, we will discontinue sending the particular messages as soon as technically feasible.
Acquisition or changes in ownership
In the event that the website (or a substantial portion of its assets) is acquired, your information would be considered part of those assets and may be part of those assets that are transferred.
Please contact us if you are concerned about how your personal information is being handled. We will try to resolve your complaint as soon as possible. If you are unhappy with our response, under the Privacy Act, you may complain to the Office of the Australian Information Commissioner about the way we handle your personal information.