A new service management tool
We are pleased to advise that Tambla Service Desk will be changing its service management tool from Kayako to the Tambla Customer Portal (TCP), powered by Accelo. Our new TCP provides our clients with a modern and streamlined self-service portal. The TCP has been used by the Tambla Business Services division for our SAP customers for some time and we are pleased to be bringing this positive change to our Tambla Workforce Management Clients.
The TCP will be available from Monday, May 17th 2021 and replace the current client web access. The Tambla Service Desk will maintain access to all historic ticket information.
The Tambla Customer Portal (TCP)
This TCP is our self-service portal that allows you to easily view the status of current work, raise new and update requests, upload attachments, approve quotations, as well as view the real-time & historic organisational feed and manage your company profile and contacts.
Don’t worry, your email and phone contacts for the Tambla Service Desk remain the same and a new URL will be used to access the new TCP Self Service capabilities:
The TCP roadmap
Your initial TCP release will focus on service requests, incident management and provide you with the ability to manage your company profile.
In the future, the TCP will be extended to provide a single pane of glass view of all work in progress, quotes and scopes of works along with in-flight projects. Additionally, a chat functionality will be enabled in our continued efforts to improve our customer service experience.
Your invitation is coming
Please contact your Tambla Account Manager to request an invitation to access the TCP and if required we can schedule a suitable time to demonstrate its functionality.
As always, you remain our priority and if you have any questions about this change then please don’t hesitate to contact us.
The Tambla Team