Many organisations have already moved their workforce management capabilities to digital processes. Gone are the days of manual processes and tedious tasks, as technology has taken centre stage in empowering organisations to streamline their operations, enhance productivity, and drive better business outcomes.
When adopting such solutions in your organisation, you must consider user experience (UX) because it plays a critical role in shaping the employee experience (EX) within your organisation.
In this blog, I’ll explore the power of UX in transforming how organisations manage their workforce, what to consider when selecting workforce management apps, and the benefits the right user experience can deliver for your employees and business.
What is User Experience?
UX refers to someone’s overall experience when interacting with a product, system, or service. In the context of workforce management apps, UX encompasses how employees perceive and interact with the app, including its design, functionality, and ease of use.
UX is crucial in workforce management because it directly impacts the employee experience. When employees find an app intuitive, efficient, and effective, it can significantly enhance their experience and job satisfaction. Equally, a poorly designed app with confusing navigation, complex features, and a steep learning curve can frustrate employees and negatively impact their experience.
How does user experience impact the employee experience?
EX encompasses employees’ overall perception, interactions, and emotions throughout their journey with the organisation that employs them. It includes various aspects such as the work environment, the tasks they have to carry out, company culture, leadership, and the technology tools and systems they use, including HR technology and, more specifically, workforce management apps.
The employee experience is critical to the success of any organisation as it directly impacts employee engagement, retention, and performance. When people have a positive experience at work, they are more likely to be engaged, motivated, and committed to their job. On the other hand, a poor employee experience can result in low morale, reduced productivity, increased turnover, and higher costs associated with recruitment and training.
UX design plays a significant role in improving the employee experience. By prioritising usability, simplicity, and efficiency in app design, your organisation can enhance overall EX. For example, intuitive navigation, clear instructions, and minimal clicks required to complete tasks can greatly improve the user experience.
Simple tasks can have a significant and lasting impact on EX. Consider an instance where an employee may need to take time off for an emergency. Their stress levels are likely already elevated, and their attention may already be focused elsewhere. A good experience here would enable them to apply for leave in a few seconds; with the right people receiving that information, not missing the request and taking approving action quickly. Such a process is much more efficient than back-and-forth communication between employees and managers via phone, email or text.
The benefits of good UX
Sixty-nine per cent of customers prefer to use self-service tools when engaging with a brand. So, it makes sense that people would want the same capability at work. These days we have apps at our fingertips for everything – our staff are more experienced in communicating and transacting through apps than ever before, and providing similar tools for processing employment or work-related information makes perfect sense. That said, a well-designed app with a comprehensive set of capabilities will have much more benefit than a poorly designed or limited feature set.
UX design in workforce management apps can significantly impact the employee experience, leading to several benefits:
Enhanced employee satisfaction and engagement: Employees are more likely to be satisfied and engaged with user-friendly workforce management apps. Apps that are easy to navigate make people feel more confident and competent in using the app, leading to higher satisfaction levels. Moreover, a positive user experience can contribute to someone gaining a sense of ownership and control over their work life.
Improved productivity and efficiency: Good UX in workforce management apps can streamline tasks and processes, enhancing productivity and efficiency. For example, a well-designed scheduling feature can make it easy for employees to view and manage their schedules, request time off, and swap shifts with their colleagues, reducing the time and effort required to complete these tasks. A user-friendly time-tracking interface can also simplify recording hours worked, reducing errors and saving time.
Reduced errors and frustration: Apps with poor UX can be frustrating and prone to errors, leading to employee frustration, mistakes and potential interruptions to the service their companies provide. Clear instructions, visual indicators, and intuitive interactions can help employees complete tasks accurately and efficiently, reducing the need for repeated attempts and corrections.
Selecting workforce management apps with UX in mind
When choosing the right workforce management app for your company, it’s essential to keep the following in mind:
Ease of use: The app should be intuitive and easy to navigate, with clear and concise instructions. Look for apps with a clean and simple interface, logical workflows, and minimal clicks required to complete tasks. Avoid apps that are overly complex, difficult to understand, or require extensive training.
Customisation and flexibility: Different organisations have unique workforce management requirements. Look for apps that allow customisation and flexibility to adapt to your organisation’s needs. Configuring settings, workflows, and permissions can significantly enhance the app’s usability and ensure it aligns with your organisation’s processes and policies.
Mobile-friendly design: With the increasing reliance on mobile devices, it’s crucial to consider the mobile-friendliness of the app. Look for apps optimised for mobile devices with responsive design or a native mobile app. Mobile-friendliness enables employees to access and manage their workforce-related tasks from anywhere, an essential feature for distributed workforces.
Selecting a workforce management app with UX in mind is crucial to ensure employees have a positive and efficient experience with the app. By prioritising UX in the app selection process, your organisation can enhance the overall employee experience and boost productivity.
A well-designed and user-friendly workforce management app can significantly impact employees’ overall experience, improving satisfaction, engagement, productivity, and efficiency.
It is crucial to recognise the power of UX in shaping the experiences of employees who use these apps daily. Your organisation can create a supportive and efficient work environment by continuously prioritising UX in the apps leveraged across your workforce.
Why choose Tambla’s workforce management apps to boost employee experience?
We offer innovative workforce management apps that prioritise UX and EX. With over two decades in workforce management, we deliver cloud-first, intelligent solutions that optimise workforce visibility and compliance.
Our apps align people, processes, and performance, reducing overheads and increasing profitability. With a focus on user experience, your team can easily manage their schedules and leave requests, leading to improved satisfaction and retention. Visit our Workforce Management page for more on what we offer.